Technical Service Manager

Position – Technical Service Manager

Experience – 10-12 Years

Roles & Responsibilities     

Some of your key responsibilities will be:

• Management of IT operations staff
• Refine processes to ensure a culture of continual service delivery improvement and accurate documentation
• Overseeing the on-going maintenance/support of enterprise and corporate infrastructure technology, applications, and
• Provide input in strategy and IT roadmap
• Manage Corporate Network and Systems Infrastructure across OS, Servers, AWS, Azure switches, wireless, CRM, business applications and firewalls within the
• Minimize risk by ensuring appropriate security protocols are developed
• Develop, maintain and enhance business continuity and disaster recovery plans
• Liaise with Vendors, hardware and managed service providers
• Encourage a positive workplace cultu

EXPERIENCE AND SKILLS       

• Extensive (10+ years) IT leadership experience within fast growth enterprises and a demonstrated ability to work effectively in a complex mission critical 24×7 IT environment in multiple operating systems and platforms, working in physical and virtual servers, experience in public, private and hybrid clouds, hardware, infrastructure, and technical leading teams.
• Strong conceptual knowledge of implementing DevOps strategies on AWS cloud, Azure with RedHat OpenShift.
• Superior experience in designing, implementing, and delivering infrastructure on container platforms such as OpenShift, Kubernetes,
• Extensive experience in managing infrastructure and support teams including internal teams and external service providers
• Experience in managing people and performance is essential for this role
• Accomplished and technically competent with foundations in Infrastructure and Networking with recent experience and oversight of Office 365, AWS & Azure, end user compute and related desktop and application virtualization
• Excellent communication and stakeholder management skills
• Relevant industry certifications such as ITIL, MCSA, MCP, VCP and AWS
• Able to lead by example in behavior and
• ITIL certification (highly desirable)
• Knowledge of information security standard processes, patch management, vulnerability remediation, and incident response
• Have a firm understanding of DevOps principles

What Will You Get ?

You will be part of a rapidly growing Australian-based global company. You will be part of a team who are experts in enterprise data management, working in a company that has a 20-year history of delivering valuable client solutions.

You will have the opportunity to take your experience and skillsets to new levels We are an inclusive organisation that respects diversity. The contribution of our people is our greatest asset – we appreciate that and continually strive to provide an environment that encourages autonomy, mastery and purpose.