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A global facility management firm uses MDO...

A leading global alternative asset manager, focused on investing in long-life, high quality assets across real estate, infrastructure, renewable power and private equity. As a global firm, they supports the employment of over 80,000 people in more than 30 countries while working to create strong, profitable.

Business Challenges:

  • Client is one of the Contractors with their national defence managing their Assets. It was a mandate with Defence to use a system that understands the data exchange from the Defence SAP Plant Maintenance Systems (GEMS) , manage jobs.
  • They had similar challenges with other major contracts , and wanted a solution that not only has integration, but can collaborate and has data validation/quality.

Solution Areas:

MDO DIW and Fuse

  • The MDO DIW Process Integrator was used to integrate the data from Defence and manage all exceptions.
  • The Solution also provided the necessary security and authentication to integrate into the national Defence System.
  • The Fuse Platform was also used to further collaborate with client Sub – Contractors for jobs, which mapped to both the client’s Manhattan System (Facilities Management) and Defence (GEMS).
  • The solution included all types of master data and even transactional data in the maintenance areas.

Business Benefits:

  • The solution was implemented as per Defence compliance, which helped client to execute these large contracts.
  • It also increased operational efficiency and replaced several manual and excel based processes, which resulted in loss of revenue and customer escalations.
  • The solution is further expanded to other areas and provide a generic framework to manage their high value contracts.
  • Integration Cockpit for Monitoring & Error Handling.